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Final Summary Report Incentive and Loan Programs for Heat Pumps

Date Published: January 7, 2011     Document Type: Report
Sectors: HVAC - Residential, Residential

In August 2010, Snohomish Public Utility District #1 commissioned Research Into Action to conduct a process evaluation of the residential heat pump components of the PUD’s incentive and loan programs. The primary purpose of the process evaluation was to assess the effectiveness of program delivery in a way that will inform program decision makers as they address the challenge of effecting a tenfold increase in annual heat pump installations through the programs over the next 13 years. For this evaluation, we conducted interviews or surveys with six populations: PUD staff, participating customers, customers who began – but did not complete – program participation, heat pump installers registered to participate in the program, nonparticipating heat pump installers, and staff from other utilities that support heat pump installations.