New Hampshire Low-Income Retrofit Program Process Evaluation- Final Report

Date Published: July 1, 2003

Document Type: Evaluation Study / Report, Report


Program Administrator:

New Hampshire Electric Co-op; Unitil - New Hampshire; Eversource - NH; Connecticut Valley Electric Company; Granite State Electric Company


RLW Analytics, Inc.


This report is focused on identifying process enhacements to improve program delivery and ensure that program goals are met for the New Hampshire Low-Income Retrofit Program. The objectives of this study are:

  • Evaluate the effectiveness of the marketing approaches and recruitment processes;
  • Evaluate the delivery process of each step of the program process;
  • Evaluate the project screening process as it is performed in the TREAT and OTTER system, including projected and actual measure mix installed;
  • Evaluate satisfaction among the parties in program operations;
  • Identify best practices among the program delivery organizations;
  • Assess program strengths and weaknesses;
  • Identify barriers to participation; and
  • Develop appropriate recommendations. 

Efficiency Topics