New Hampshire Low-Income Retrofit Program Process Evaluation- Final Report

Date Published: July 1, 2003

Document Type: Evaluation Study / Report, Report

Authors

Program Administrator:

New Hampshire Electric Co-op; Unitil - New Hampshire; Eversource - NH; Connecticut Valley Electric Company; Granite State Electric Company

Organization:

RLW Analytics, Inc.

Abstract

This report is focused on identifying process enhacements to improve program delivery and ensure that program goals are met for the New Hampshire Low-Income Retrofit Program. The objectives of this study are:

  • Evaluate the effectiveness of the marketing approaches and recruitment processes;
  • Evaluate the delivery process of each step of the program process;
  • Evaluate the project screening process as it is performed in the TREAT and OTTER system, including projected and actual measure mix installed;
  • Evaluate satisfaction among the parties in program operations;
  • Identify best practices among the program delivery organizations;
  • Assess program strengths and weaknesses;
  • Identify barriers to participation; and
  • Develop appropriate recommendations. 

Efficiency Topics

Evaluation